Customer Experience Management

Amae Software has joined forces with Voice Print, Pipkins and Syntora, three of contact center industry’s software solution providers to extend Solution Made Easy, the product suite of contact center solutions.

The partnership provides a comprehensive Workforce Optimization solution that takes into account internal operational metrics, and external, customer driven metrics. The agreement will allow the companies to build management solutions that systematically enable them to maintain the delicate equilibrium between cost and quality.

“The Amae CI Suite brings customer driven metrics and customer intelligence into the operations of your business and contact center,” said Gerald Wluka, VP of products at Amae Software, in a press release.

Solution Made Easy offers a comprehensive selection of applications from which to choose. This innovative approach gives organizations of all sizes the opportunity to adopt capabilities that were previously only cost-effective for very large enterprises. The tightly integrated, modular suite of contact center solutions is developed by Voice Print, Syntora, and Pipkins.

For more information, visit Voice Print, Syntora, Pipkins or Amae Software.

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Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.