Customer Care Feature Article

PRINCETON, NJ , Oct. 13---Enterprises, governments and non-profits can now effectively serve their Chinese-speaking customers, clients and donors by outsourcing their contact handling to The AnswerNet Network.

AnswerNet Network member TelePartners now has a team of Mandarin and Cantonese-speaking agents at its Toronto, Ontario, contact center. Toronto has one of the largest populations of Chinese speakers in North America .

The new service enables organizations to serve Chinese communities worldwide. TelePartners' Chinese-speaking agents have begun answering calls for unnamed clients for their customers. It also provides enterprises the ability to easily and affordably connect with customers in from a North American-based contact center.

The Chinese languages capability is in addition to Spanish and French language services delivered at AnswerNet's contact centers. AnswerNet can also answer callers in other languages through interpreter partners. AnswerNet has 53 networked contact centers across North America including the Toronto facility.

" is the world's most populous nation whose emigrants have admirably retained their culture and languages," says AnswerNet President and Chief Executive Officer Gary A. Pudles. "We have responded to our customers' requirements to serve Chinese-speakers by hiring agents who can communicate directly and effectively with them. And as new residents and their families learn English, French or Spanish our staff can converse with them in those languages as well."

“Adding Chinese languages capability opens up new opportunities for clients,” says TelePartners President and Chief Executive Officer W. Fletcher Keating. “We can help enterprises grow their sales and deliver quality service by speaking their customers’ languages. We’re bridging the differences between the languages and in doing so opening up entirely new markets. ”

Andrew Leung, TelePartners’ operations and IT director is a Canadian of Chinese descent and is fluent in Cantonese. TelePartners did not take long—less than three weeks --to recruit and train sufficient qualified Mandarin and Cantonese speaking agents to handle projected call volume.

“Toronto has a growing and diversified multicultural population,” says Leung. “As our new Chinese languages capabilities illustrate TelePartners can quickly meet the needs of clients seeking to serve customers from other nations as well.”

About the AnswerNet Network

The AnswerNet Network www.AnswerNet.com is a leading telemessaging firm and contact center outsourcer. It is a major provider of inbound, outbound and ebound voice and text-based customer contact and fulfillment services. The AnswerNet Network handles order entry, sales, lead qualification and other customer management functions from 53 contact centers and two fulfillment centers around the and in . It serves over 35,000 clients, and processes more than 60 million contacts annually. AnswerNet and its predecessor companies have been on Inc. Magazine's Annual Inc. 500 List of America's Fastest Growing Private Companies and on Customer Inter@ction Solutions Magazine's Top 50 Teleservices Firms list three times each.

About TelePartners

TelePartners www.telepartners.com is a leading provider of Internet based inbound customer care services and outbound business to business services. It combines a full service inbound/outbound centre with in-house web application development and support.