CRM Software

Not long ago, SuccessFactors Inc., which specializes in on-demand performance and talent management solutions, was like a lot of other companies in that it was relying on a patch-work quilt of stand-alone legacy software systems to carry out its critical business operations.

Faced with rapid growth internationally, the company realized that its financial operations and business processes were being constrained by off-the-shelf software and manual processes. QuickBooks lacked the scalability it needed to grow. Purchase orders and expenditure approvals were being bottlenecked by cumbersome workflow, requiring spreadsheets to be e-mailed around the company. What’s more, the company, which has more than a dozen sales offices worldwide, was relying on local bookkeepers, spreadsheets, and manual import processes to consolidate its international results.

Recognizing the inefficiency of this approach, SuccessFactors shopped around for a variety of business software solutions and ended up selecting NetSuite OneWorld for its ability to centralize the management and operations of its international offices. With NetSuite (News - Alert) OneWorld, the company gained the convenience and efficiency of having its ERP, general ledger, revenue recognition, foreign subsidiary consolidation, expenditures and approvals, and reporting and analysis capabilities all tightly integrated on a single platform.

 

Today SuccessFactors is a truly integrated global enterprise. With NetSuite OneWorld, the company's local bookkeepers can now work with the same financial controls and live data without extensive retraining, giving the company more timely and reliable insight into each and every market.

 

In addition the company's accounting group is substantially more productive, with the flexibility and convenience of the world's leading cloud computing enterprise suite. More than 100 SuccessFactors employees use NetSuite for business-critical activities, including deeper and more immediate insight into the company's direction and financial processes.

 

What’s more, SuccessFactors has integrated its multinational sales operations at a cost which is about one-third less than conventional, on-premise solutions – plus it will save approximately $250,000 annually on IT staff expenditures, thanks to NetSuite's cloud-based maintenance and support.

 

"The bottom line is that we now use a world-class SaaS (News - Alert) ERP system in NetSuite OneWorld for some of our financial controls and consolidation of our multiple subsidiaries in North and Latin America, Europe and Asia-Pacific, and yet we still find the system intuitive and easy to use," said Brian Kinion, Vice President and Controller of SuccessFactors, in a release. "We are able to get new users up to speed very quickly, and that is key as our overseas expansion continues."

 

To read more about SuccessFactors’ “success story” with NetSuite’s cloud based CRM software, check out this customer case study.