Contact Center Quality Management Featured Article

One report after another indicates that the United States is seeing almost record level on-shoring when it comes to the call center industry. While most communities are reaping one benefit or another from this trend, Las Vegas is among the top cities in the U.S. when it comes to the number of call center companies setting up shop.

According to a report by Nearshore Americas, Las Vegas is actually seeing so many companies coming to the city that oversaturation of the market is a real concern. Companies like Sitel, TELUS (News - Alert) International, Barclaycard, MGM Resorts International, UPS, Zappos and Next Generation Enrollment have all decided they needed a call center in Las Vegas. This, is in spite of the fact that firms like Next Generation Enrollment have their company headquarters on the other side of the country.

The report indicates that labor costs are looking quite reasonable, but there are a couple of areas that have caused concern over the last few months. Other industry sectors that have set up shop in Las Vegas have seen a raft of layoffs, and there have even been some rather high profile suicides lately. In addition to that, there are a number of companies who have started staying away from the Las Vegas area because the competition for quality workers is simply too strong. The report by Nearshore points out that a company that really focuses its efforts on finding the right talent is going to be able to have plenty of success, despite the competition.

The company that sets up shop in Nevada is going to have to go out of its way to make itself a desirable place to work. Good benefits packages are always attractive but they are also something that companies tend to look at first when attempting to draw people in. Paying above industry standards, as well as offering other benefits such as being pet-friendly and child-friendly are other ways to make sure a company is getting the top tier workers interested in working for them.