Wendell Black Joins Contactual as Vice President of Worldwide Sales
June 16, 2010
By Patrick Barnard
, Group Managing Editor, TMCnet
Veteran sales executive Wendell Black has joined on-demand contact center software provider Contactual (News
) as vice president of worldwide sales.
Black brings 30 years of experience to Contactual. Previously he was vice president, Contact Center Anywhere, Oracle (News
), US, where he was responsible for on-premises and on-demand contact center infrastructure solutions. He also spent four years as president, worldwide sales and marketing, for Telephony@Work, where he successfully led the growth of the company by a factor of 15 in four years prior to its acquisition by Oracle. Black has also held positions with Nortel, Aspect (News
) Communications and Lanier/Harris.
In his new role he will manage Contactual's direct and indirect channels, domestic as well as international sales, pre-sales and partner teams.
'I am thrilled to join Contactual at a time when the market is embracing new approaches to providing a world class customer experience,' Black said in a release. "Contactual's patented technology platform, roster of global distribution partners and years of experience successfully delivering on-demand customer interaction solutions to both Fortune 500 and small to medium-sized firms around the world uniquely positions the company to capitalize on the market's shift to on-demand solutions."
'We are excited to have an executive of Wendell's caliber join the team at Contactual,' said Chris Brennan, president and CEO, Contactual. 'The adoption of on-demand contact center solutions is explosive and represents a multi-billion dollar market opportunity. With his extensive domain expertise, deep understanding of our distribution strategies, including working with our largest resellers, and experience driving success in fast-growing technology companies, I am confident Wendell will play a critical role in extending our market leadership.'
Contactual offers a cloud-based, multichannel, all-in-one contact center solution which is fast and easy to deploy. The company's OnDemand Contact Center
solution delivers all of the core contact center applications, including skills-based ACD, IVR, call monitoring/recording, real-time reporting, CTI (News
) and CRM integration, tightly integrated on a single platform. It is ideal for organizations seeking to unify separate call center locations or utilize home-based agents
. It also allows for flexible deployment options
, including the ability to use the system in conjunction with an outsourcer. In addition it scales based on an organization's needs and also provides for improved business continuity
Contactual last made news on TMCnet in April when it announced its participation in Netsuite's SuiteCloud 2010
conference. The two companies are longtime partner
s -- Contactual is a member of NetSuite's (News
) SuiteCloud Network, a developer program for ISVs and developers, and last year it announced the extension of NetSuite to its contact center software using SuiteCloud. Contactual also provides out-of-the-box integration with other leading CRM systems.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard