The addition of a new call center is always good news for the local economy. This is especially true when that call center is streamlining outsourced services back into local environments to boost the labor force and advance the delivery of contact center software.
On that note, PrepaYd Inc. has announced that one of its wholly owned subsidiaries has opened an in-house Level 1 PCI (News - Alert) Compliant call center to provide service to new and existing customers. Previously leveraging outsourced solutions for 100 percent of its tier-one customer support, the company has now implemented a hybrid call center and robust contact center software to direct targeted call traffic during normal business and peak hours within its own call center.
The decision to make this move and implement new contact center software was based partially on the company’s belief that it has reached the critical customer mass necessary to justify the cost associated with an in-house call center. In addition, the company intended to turn a necessary cost of doing business into a revenue generating division.
The company has also leased two additional facilities this year within the same office complex. This expansion brings the operational footprint to three separate facilities within the same complex. All three facilities are within close proximity, with two of the facilities sharing common
A provider of financial services in the prepaid debit card industry, PrepaYd offers prepaid debit cards through its wholly owned subsidiaries. The company and its subsidiaries serve roughly 60 million citizens they refer to as “underbanked”. One subsidiary, PrepaYd Wireless, offers mobile services to roughly 110 million consumers. The company offers an alternative to the traditional Postpaid Wireless Service Plans offered by major carriers.
infrastructure and contact center software. Both of these facilities have become Level 1 PCI Compliant. "Originally we looked at every call a customer makes to our company as an opportunity to serve the customer and learn how to build and provide
better products and services. Now we have gone a step further by turning the calls we receive into opportunities to upsell our customers with additional PrepaYd product offerings. It's like free marketing since the cost to generate the call is already factored into our business model. It's a real win-win situation for PrepaYd, Inc.," said Bruce Berman, CEO of PrepaYd, Inc., in a statement.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Chris DiMarco