Contact Center Products

For contact centers looking to improve agent performance and optimize their productivity, Aspect Software (News - Alert) announced the general availability of Aspect Enterprise Campaign Manager 2.0, the latest edition to their Performance Optimization product line.

 

Aspect Enterprise Campaign Manager 2.0 is comprised of several technology elements that centralize contact center operations, enhancing contact center efficacy, including new functions such as filtering, multi-tenant system to split resources among tenants and on-demand dissemination of campaign records to the dialer behind a secure firewall, which limits sensitive customer data exposure.

 

"Well suited for contact centers with multiple sites, multiple dialers or multiple hosts, Aspect Enterprise Campaign Manager provides an extensive array of features and capabilities while offering easy administration of multiple campaigns," said Steve Herlocher, vice president of product management at Aspect Software in a press release. "And just as important, this new version also helps enable business continuity based on a variety of recovery scenarios, as well as increased security functionality to protect customer information."

 

Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific.