Customers already utilizing Aspect’s EnsemblePro for their contact center needs will have access to a more robust suite of applications as Aspect officially announced the general availability of Aspect Unified IP as part of the company’s unified IP strategy.
The latest installment of the contact center solution provider’s product is comprised of Aspect’s EnsemblePro, Uniphi Suite and Enterprise Contact Server.
“Last September’s merger of Aspect Communications and Concerto Software made it possible for us to accelerate the creation of Aspect Unified IP, which brings together the best components of three of our products,” said Ralph Breslauer, executive vice president of global sales and marketing at Aspect Software (News - Alert).
He continued: “Most importantly, with Aspect Unified IP we are delivering on our promise to customers to converge capabilities and reduce integration requirements in a fashion that offers them the most choice to meet their specific requirements.”
The new product will include all of the features and functionality of the current Aspect Software unified offerings, incorporating a robust set of applications and enabling single administration of as many as 15,000 agents. Additionally, the product enables customers to select their transport of a closed IP, open source IP or traditional voice.
Aspect Unified IP represents the next release for those customers currently using Aspect EnsemblePro and the migration platform for Aspect Enterprise Contact Server or Aspect Uniphi Suite customers with no additional charge for like capabilities, under the terms of their maintenance agreements.
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