Contact centers have evolved to become complex interaction nodes. Nowadays, contact centers not only handle phone calls, but Web chat, email and faxes as well. They are also tapping into social media, which in turn is driving increased use of these alternate customer contact channels.

Register now to attend a free Webinar that takes a deeper look at these challenges being faced by the contact centers, and effective strategies that can be adopted to tackle them successfully. 'A Juggling Act: Best Practices for Demands on Your Contact Center,' presented by inContact, will be held at 2 p.m. ET (11 a.m. PT), Thursday, June 24.

Contact centers have to adopt enhanced methodologies in order to modify their modes of operation with changing times and goals, and at the same time need to have a broader outlook about offering their best efforts to fulfill the comprehensive interaction needs of the enterprise. This Webinar addresses the critical issues being faced by contact centers in today's times, and also focuses on how the contact centers can increase the lifetime profitability of each customer.

Additionally, it covers the methods and necessary steps contact centers must take in order to create brand loyalty and retention through a world class customer experience, apart from minimizing their operational costs as well.

The attendees of the Webinar will be able to learn specific best practices that will help them in leading their business in the face of today's challenges, as well as measure their performance against and balance the demands of the modern contact center.

An expert from the field, Bassam Salem, Senior Vice President, Professional Services at inContact will be the presenter of the Webinar, who has more than 20 years of experience in professional and client services, research and development, and product architecture with pioneering enterprise software and Software-as-a-Service or SaaS companies such as Omniture now a part of Adobe, Siebel Systems now a part of Oracle, IBM Global Services and Philips (News - Alert) Electronics.

He has also served as an adjunct faculty member at the University of Utah's Eccles School of Business, and has taught at various other departments. Additionally, Salem has written a number of published journal articles having served as the principal for two technology patents.

The Webinar will be particularly useful for the contact center industry professionals such as center managers and executives, IT managers responsible for customer experience, and self-service Customer Relationship Management professionals.

Register Now!!