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inContact's ICUC 2013 to Focus On Ever-Changing Customer Landscape

inContact's ICUC 2013 to Focus On Ever-Changing Customer Landscape

September 09, 2013
By Meenakshi Shankar, TMCnet Contributor

Contact centers are transforming their operations to empower customers. To deal with seismic shift in communications, contact centers are also going through lots of makeovers and the multi-channel contact center is shaping up well.

ICUC 2013 is an event where contact center professionals and executives from a wide range of industries gather to explore more about this technology. Attendees will have a thorough understanding about the complexities involved and explore the tactics to tackle the ever-changing customer scenario.


Organized by contact center solutions provider inContact, the event will be held October 8-10, 2013 at Westin Lake Las Vegas Resort.

In a statement, inContact announced that several industry thought leaders have already confirmed for its upcoming ICUC 2013 conference. The conference will see a presentation series of four role-based tracks. Each is customized for specific professionals within the contact industry:

  • Create: Contact Center & Operational Staff
  • Innovate: IT Staff & Technical Managers
  • Compete: WFM, Customer Experience & Training Staff
  • Aspire: Senior & Executive Leader

According to the company, inContact customers will receive $10,000 worth of training in just three days and have access to inContact experts and consultants.

“At ICUC, you really understand that inContact is there to make you look good,” said David May, director of Patient Solutions Contact Center at the Schumacher Group.

Some of the key sponsors of the event include Siemens Enterprise Communications (News - Alert), Verint, BenchmarkPortal, RiverStar, CallMiner, SoCoCare and Zendesk. Sponsors are likely to bring their expertise and demonstrate products that integrate with the inContact Solution.

Winner of Frost & Sullivan (News - Alert) 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed more than 1,300 cloud contact center projects.

inContact recently had announced a free webinar titled, “Differentiate Your Organization through the Multi-Channel Customer Journey,” which focused on the multi-channel customer experience.




Edited by Rory J. Thompson



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