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3CLogic Helps Simple Call Solutions Improve Contact Center Outsourcing Services

By Amanda Ciccatelli, TMCnet Web Editor

Provider of contact center outsourcing services, Simple Call Solutions, can now integrate its carrier of choice thanks to 3CLogic’s (News - Alert) Contact Center Solutions. With customization and flexibility, Simple Call Solutions can interconnect with VoIP carriers all over the world to serve its customers around the clock. In order to generate success, Simple Call Solutions must have the ability to integrate its own carrier, so 3CLogic’s cloud- based call center software is the ideal solution.

3CLogic provides services to cloud- based contact centers hosted on Amazon Web Services (News - Alert) (AWS), and welcomes Simple Call Solutions onboard after switching to 3CLogic’s contact center software from a previous system. Providing 24/7 outsourced service to clients, Simple Call Solutions delivers services for administering inbound and outbound campaigns. Traditional call center vendors often force businesses into long term agreements with software that only covers a few business requirements.

Located in Costa Rica, Simple Call Solutions provides outsourcing services in outbound sales campaigns, telemarketing and inbound customer support. 3CLogic provides Simple Call Solutions with reporting tools to manage customer campaigns. Following up with customers is a critical aspect of providing superior 24/7 support for Simple Call Solutions and now with 3CLogic, the company has gained access to scheduled call back and reminder tools to improve customer support.

 “With traditional Contact Center Solutions in today’s market, it’s almost impossible to find a company that works with your unique business needs,” said Dennis Fitzgerald, CEO of Simple Call Solutions. “3CLogic allows us to incorporate our own trusted carrier while providing us excellent service quality at the most efficient prices in the industry. We are proud to say our productivity rates have increased upwards of 80 percent since switching to 3CLogic.”

With its previous system, Simple Call Solutions lacked the ability to track all incoming and outgoing calls in addition to other reporting tools. With 3CLogic’s software, Simple Call Solutions can now track, monitor and save all reports in both real-time and historical formats.

“We know that providing our customers with the right tools to effectively manage their call center operations is critical to their success,” added Raj Sharma (News - Alert), president and CEO of 3CLogic.

The 3CLogic software allows Simple Call Solutions to provide outsourcing solutions to any industry in any location. By switching to 3CLogic’s solution, the company will provide its customers with reliable technological features for all business needs from appointment setting to order processing.