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Call Center Services Provider inContact to Be a Gold Sponsor for Dreamforce 2010

By Raju Shanbhag, TMCnet Contributor

Salesforce.com’s Dreamforce 2010 conference will have inContact as a gold sponsor, the company revealed. The conference will be held Dec. 6-9, at the Moscone Center in San Francisco.

Focused on inspiring customer, partner and developer success with cloud computing, Dreamforce is the industry’s leading global cloud computing event. More than 20,000 fans are expected to gather in San Francisco for the eighth annual user and developer conference.

Illustrating how the integration of inContact call center tools with Salesforce CRM can deliver targeted service levels to every type of customer, inContact will also be exhibiting in Booth No. 800 in the Dreamforce Expo. Also, inContact CEO, Jarman, will speak at the Dreamforce breakout session entitled “Maximize the Value of Every Customer Interaction” on Dec. 8.

“We became a gold sponsor of Dreamforce to highlight the synergies our customers can expect through our deep product integration with Salesforce CRM,” said Paul Jarman, inContact CEO, in a press release. “We’ve had a great relationship with salesforce.com for several years, and our integrated offering allows call centers to optimize their operations by delivering a differentiated experience for every customer, understanding customer preferences and driving customer-centric business insights.”

Since implementing Salesforce and inContact nearly two years ago, Saveology has achieved a 15 percent increase in agent productivity. The attendees of the conference will learn how the company was able to achieve this. While ensuring a consistent customer experience, Saveology now can accurately gauge marketing ROI and eliminate tracking errors being a direct comparison shopping company. Helping agents increase productivity during each customer interaction, integration with Salesforce allows this to happen behind the scenes, the company stated.

Recently, the company expanded its footprint in the healthcare market segment with three new customer wins. The company stated that the first new customer needed a flexible call center solution that could meet the needs of its small but growing organization. Unlike premise-based offerings that force customers into buying unneeded equipment and capacity upfront, inContact's pay-as-you-go cloud-based model allowed this customer immediate access to industry-leading customer service technology.