Tired of all those mystery fees showing up on your phone bill? The Federal Communications Commission is gearing up to do something about it. Communications providers, take note.
Also on the chopping block is the practice known as “cramming,” or when a company puts charges on a phone bill for “a service that you never ordered and almost certainly don’t need," according to Joel Gurin, chief of the FCC’s (News - Alert) Consumer and Government Affairs Bureau, who wrote this in a blog posting.
More specifically, according to industry observer Josh Long, the FCC is proposing rules to require landline telephone companies to “notify customers clearly and conspicuously about the option to block third-party charges from their phone bills if the carrier offers such an option.”
The FCC also wants landline phone companies, mobile radio service providers and wireless phone operators to include on their websites and all telephone bills “a notice advising consumers that they may file complaints with the FCC,” along with contact info, Long said, seeking to put the kibosh on cramming.
Recently the TMC (News - Alert) blog Rad’s Radar posted that the FCC wants to start cracking down on cramming. Cramming is the practice of placing unauthorized, misleading or deceptive charges on your telephone bill. As many as 20 million consumers may have unauthorized charges – ranging from $0.99 to $19.99 – on their landline phone bills.
This won't help the hundreds of CLEC's and ISP's that are billed erroneously each and every month by the ILEC's, Rad wrote, but it should help the consumers a little.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Jamie Epstein