Smartphones are game changers for providing world-class customer care. To ensure that service providers meet the challenges in this space, SpeechCycle (News - Alert), a provider of customer interaction management solutions, announced SmartCare Mobile, a customer care solution designed specifically for smartphones.

The service enables enterprises and communications provider to extend key customer care services and assets directly onto smartphones to better support today’s always-connected consumer, according to company officials.

The new solution supports market-leading smartphone operating systems, including Android (News - Alert), iOS, Windows Phone 7 and Blackberry, all on a single application platform.

The launch of SmartCare Mobile comes on the heels of the launch of SpeechCycle Mobile Division that will focus on meeting the growing demand for customer care solutions on the smartphone.

As the industry’s first communications provider smartphone platform and application suite for customer care, SmartCare Mobile provides more comprehensive and differentiated customer care experiences to drive customer loyalty, increase revenue and optimize contact center operations, company officials said.

Discussing the company’s new offering, Zor Gorelov (News - Alert) CEO of SpeechCycle said, “Today’s consumers have become power users of devices like the Android and iPhone; they are accustomed to watching videos, playing games and browsing Web sites and are expecting the same rich experience when they communicate with their service providers.”  

Company officials say SmartCare Mobile enables enterprises and service providers to engage their customers using the smartphone devices they prefer and provide a simple, intuitive app-based self-service experience to let them do everything from managing their accounts to addressing service issues.

Featuring a native device client, cloud-based services and an extensible integration framework, SmartCare Mobile provides the foundation and building blocks to deploy and manage SmartCare Mobile applications across the leading smartphone operating systems.

The platform features advanced user interface and navigation model that understands customer intent and directs users to exactly what they need without having to search or find services buried in menus.

SmartCare Mobile allows for seamless integration with enterprise contact centers and back-end systems. It connects with OSS/BSS and other backend systems to provide a highly contextual and relevant customer experience.

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