IP video has revolutionized the way businesses communicate, offering cost effective and high quality video solutions to bridge geographical gaps and encourage increased collaboration. The technology has fostered the growth of co-browsing and screen-sharing features, which connect users and agents to build stronger customer service experiences and better assist users when issues present themselves.
But IP video is not limited to the workplace. With the rise in fiber-to-the-home (FTTH), it is becoming readily accessible to people in their houses as well. ACME, which is a local exchange carrier that provides telephone and Internet services to residents in Michigan City and La Porte, Ind., sought to expand and improve upon FTTH in order to remain competitive in an all-IP telecommunications environment and give it an edge over other providers. With this in mind, the provider drew its attention to the Inca IP video platform from Inca Networks.
So, not too surprisingly, this week Inca Networks announced that ACME Communications has selected its Intelligent Video Delivery solution to process, monitor and deliver ACME’s digital TV service on the ACME FTTH network. ACME believes that Inca’s platform will prove to be pivotal in helping ACME grow into a full-service digital, triple-play provider offering IPTV (News - Alert) service over their fiber optic network.
“It became obvious to us that in order to stay competitive, we couldn’t continue to lease lines from incumbent operators,” explained William Richey, CEO of ACME Communications. “We had to build our own network. Video is a challenging business and making smart investments in infrastructure is key. We were looking for a single, unified interface across all video delivery equipment to enable efficient configuration, operation and troubleshooting. Inca helped us build a system that met our unique requirements and surpassed our expectations in both performance and service.”
One of Inca’s most unique features, and one that particularly caught ACME’s attention, is the company’s All Seeing Eye (ASE), which offers sophisticated visual monitoring and an overview mosaic of all IP video streams by leveraging the embedded monitoring capabilities included in every Inca product. How this translates for users like ACME is that any member of the ACME team can interactively oversee the network using any Web browser in order to quickly and efficiently troubleshoot issues.
Edited by Maurice Nagle