Aspect (News - Alert) Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, has announced strategic alliance with LiveVox (News - Alert), a provider of cloud contact center solutions for business process outsourcers.
The alliance will offer business process outsourcers (BPOs) one of the most comprehensive SaaS (News - Alert), PaaS, and private cloud portfolio in the industry.
Thanks to the pact, LiveVox will be able to expand its product set to include Aspect's market-leading WFO and multi-modal self-service/IVR suite, bringing significant new cloud capabilities to its BPO customers in North America.
Aspect will become the exclusive distribution arm for LiveVox's cloud solutions outside of North America.
"The synergies and market prospects for LiveVox and Aspect create a very compelling opportunity to accelerate each of our respective businesses through the creation of a comprehensive global cloud competency," said Stew Bloom, CEO, Aspect, in a statement.
Bloom said that the company looks forward to working closely with LiveVox to deliver a robust portfolio of leading solutions to new and existing customers around the world.
Officials with Aspect Software said that as part of the pact, the company and LiveVox will implement a joint go-to-market arrangement that will leverage Aspect's global reach and resources while identifying immediate cross selling opportunities.
Aspect, as per the agreement, will also integrate its existing cloud-based solutions with the LiveVox platform in the Aspect global data center and telco infrastructure to ensure economies of scale are maximized. The combined offering will be marketed as "Aspect BPO Cloud, powered by LiveVox."
Louis Summe (News - Alert), CEO, LiveVox said that this multi-faceted partnership significantly expands the company’s global reach and provides LiveVox customers with Aspect's market-leading omni-channel self-service and cloud-optimized WFO portfolio.
Summe said that the integration of Aspect and LiveVox's SaaS platforms creates the most comprehensive cloud-based contact center portfolio in the industry, delivering new cutting-edge cloud capabilities to customers.
“LiveVox has a strong track record of growth and this partnership will serve to further our momentum as we continue to execute our strategic plan,” said Summe.
Edited by Cassandra Tucker