eGain, a company specializing in cloud-based customer engagement solutions, has recently added a new client to its customers list.
Though eGain has not disclosed the client’s identity, it revealed that the new client is a forerunner in accreditation of online shops in Europe. The firm is going to use eGain’s cloud solution to support its fast growing business.
The European company is expanding its business across Europe and was looking for a solution that could offer data protection, credit worthiness and price transparency. eGain Cloud was a perfect fit to power e-mail customer service, amidst rapid business growth.
eGain Cloud is a multi-channel customer engagement platform that enables companies to deliver multi-channel, multi-lingual customer service experience to their clients. The European company has also adapted eGain Mail, an integral part of eGain Cloud, to power the intelligent routing of customer e-mails.
eGain Mail helps companies manage large volumes of customer e-mails and webforms responsively and effectively. It also enables agents to make use of other productivity tools such as auto-suggestions, knowledge base articles and categorization capabilities.
It also makes provisions for predefined workflows to manage incoming inquiries. Along with it, a complete customer information and interaction history is available across channels to agents, enabling informed interactions.
“eGain understands customer engagement best, so we are ideally positioned to help companies in this domain,” says Ashu Roy, eGain CEO. “eGain’s trusted cloud capabilities leave this organization free to do what it does best—ensure quality and accredit trust among European eCommerce sites.”
Headquartered in Sunnyvale, Calif., eGain has an operating presence in North America, EMEA and APAC.
Recently eGain was added to the Russell 2000, Russell 3000 and Russell Global Indexes as part of Russell’s annual reconstitution of its entire family of indexes. Russell added eGain to its index on June 28, 2013. The inclusion in Russell Index represents a major milestone for eGain, as it is likely to significantly increase the visibility of the company in the international equity market.
Edited by Alisen Downey