Interactive Intelligence (News - Alert) Middle East, the regional arm of the company, recently participated in the Saudi Arabia CIO Summit 2012.
The event was attended by the region’s top CIOs, CTOs and IT business executives. Interactive Intelligence, a provider of unified IP business communications and contact center solutions, demonstrated its Customer Interaction Center (CIC) 4.0 solution, an all-in-one application platform architected for SIP and VoIP.
The Customer Interaction Center is an all-in-one contact center platform for multichannel interactions, which will be delivered as a cloud-based service, on-premises or as a managed service. The solution will serve all business communication and process automation needs.
Officials said the solution enables unified communications (UC) for scalable, application-rich IP PBX (News - Alert), messaging, conferencing and collaboration requirements covering the entire enterprise.
Interactive’s Interaction Process Automation (IPA) application delivers communications-based business process automation for control over multi-step people-centric processes. Furthermore, it offers greater visibility into operations, and content-inner management that is suitable to handle immense volumes of data and information.
“The IT sector in Saudi is booming on account of the huge technology investments by the government, the Kingdom’s powerful presence in the oil and gas and financial services sectors and constant innovation by the country’s banks and telecom companies,” remarked Abdul Nasser Bangcola, country manager at Interactive Intelligence, Saudi Arabia.
“The market presents a huge amount of business opportunities for Interactive Intelligence,” Bangcola added. “The CIO Summit puts us in contact with a large number of top level IT decision makers across government and enterprises. It gives us a good platform to educate regional CIOs about the strengths and capabilities of our technology and build on our existing base of prestigious clients in the country.”
In related company news, Interactive Intelligence selected Altivon as its Platinum Elite Partner for the second year in January 2012. Platinum Elite is the highest partner status granted to partners that meet the most stringent product certification, software sales, renewal and customer satisfaction requirements.
Altivon provides contact center solutions and enterprise communications solutions based upon Interactive Intelligence technology throughout North America.
Interactive Intelligence is a Platinum sponsor of ITEXPO Austin 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Brandon Rowe,Solutions Marketing Manager, will be a keynote speaker at the event. For more information on IEXPO West 2012 click here.
Edited by Braden Becker