ShoreTel’s Cloud Division has announced that it has added a new Alliance partner, IPC Technologies, as part of its M5 Channel Partner (News - Alert) Program. IPC will offer cloud-based voice and Unified Communications (UC) as well as contact center solutions to customers. ShoreTel’s (News - Alert) cloud-based phone systems and its integrated UC communications will continue to be offered as part of its on-premise systems.
IPC’s core offerings include IP video conferencing and virtualization, as well as IP Unified Communications (News - Alert). In addition, the company offers managed services, helpdesk support and supplemental staffing services that improve efficiency of client operations. Its extensive experience in on-premise IP communications together with ShoreTel’s cloud offerings will allow customers the flexibility and the choice to deploy platforms based on their business needs.
According to the CEO of IPC (News - Alert) technologies, Ken Banks, “IPC is prouder than ever to be a ShoreTel partner. This partnership puts IPC in a position to deliver unmatched value to our customers, whether they deploy IP communications on-premise or the cloud.” ShoreTel’s market share’s continued increase especially on core premise-based businesses and its ShoreTel Mobility solution suite both in the U.S. and internationally. The ShoreTel Mobility solution integrates smart phones and tablets to IP-PBX (News - Alert) systems. The addition of a cloud-based solution IPC offering will offer more value to the clients.
The VP of Channels and Alliances at ShoreTel’s Cloud Division, Bob Maute, said that the unwavering focus that IPC has maintained for the customer and its consistently in achieving high customer service ratings identifies it as one of the best in the industry. According to Maute, “By focusing on select technologies, IPC is able to design solutions that meet each customer’s unique requirements and ShoreTel is thrilled that they will not be offering its cloud-based solution.” IPC is a certified Gold Champion ShoreTel partner and was also recognized on the Planet at ShoreTel’s annual partner conference in 2011 as the Fastest-Growing Partner.
Edited by Rich Steeves