While the benefits of using cloud telephony for a company’s phone system is evident, not every provider offers the same feature set in its product.
So, when I sat down with cloud telephony provider, Ifbyphone’s CEO Irv Shapiro (News - Alert), in a recent podcast, on the top of my agenda was finding out what his company’s system offered and what functionalities made it a standalone product from its competitors.
“In the case of Ifbyphone (News - Alert), we do something very simple: we automate phone calls, any phone call,” Shapiro said. “So, we automate inbound phone calls; we can provide your company with a toll free or local number.”
This way, someone calling that number can use it in a completely automatic way to check the status of an order.
And then, if a customer wants to talk someone, they can speak to a live agent too.
“We can route that call to your business or a call center, or to people working from home on plain old telephones,” Shapiro said.
Additionally, Ifbyphone’s cloud telephony application also provides the capability to do outbound telephony.
“So if you want to call every customer of yours, on the morning you’re going to deliver the sofa, to make sure they’re home, before you roll that truck, and pay that driver,” Shapiro said. “well, with outbound IVR capabilities from the Ifbyphone cloud telephony environment, you can do that also.”
And finally, he continued, if a user has any type of interaction on a Web site, and they want to integrate that with a telephony experience, the cloud telephony provider can also accomplish this with its system too.
“So by using multi-mobile communications, integrating inbound calls, outbound calls and Web-based calls with your business, you can increase your sales and improve service deliveries,” Shapiro said.