Cloud telephony gives users the ability to manage their business without the hassle of traditional systems. Those systems, in the past, have relied on costly equipment that requires upgrades and maintenance soon after purchase. Utilizing the cloud for voice communications can help reduce the need for expensive hardware purchases and ensure consistent and seamless technology updates. Seamless and quality communications, both internally and between customers and businesses, are crucial to the success of any business.
Cloud telephony streamlines the communication process, while focusing on quality interactions, according to this ELP
report. Likewise, this platform also allows for the handling of proprietary issues. Many communications technology companies require specifically trained employees due to the nature of their business. Cloud telephony eliminates this need,
reducing expenses further.
Some advantages inherent in cloud telephony include pay-as-you-go, concentration on the main business, reduction in capital costs and guaranteed
up-to-date technology. Utilities should be considering cloud telephony as a solution for not only managing their business, but improving customer service. Cloud-based communications applications that can improve the user experience include customer self-service, proactive outbound notifications,
call center solutions and business phone services. Cloud telephony gives those users an easier way to communicate.Traditional self-service solutions implemented an interactive voice response (IVR) system to guide customers through the platform.
These solutions were usually deployed on-premise and required the purchase of equipment, installation and other built-to-suit customer applications. In a cloud telephony solution, companies can simply purchase the IVR technology as a cloud service. This cloud telephony arrangement will bring about a custom-designed solution.Once designed, users can create the application within the network infrastructure. This gives the company the ability to direct existing phone numbers to the its network or even provide new phone numbers. There is also the added benefit of having an automated outbound application for getting in touch with customers. Agents can take advantage of preset lists during outbound call center campaigns.
Cloud telephony offers nearly an endless list of possibilities when it comes to adding value to the enterprise. From marketing promotions increasing their ability to inform customers of new services and programs, to alerting them about schedule maintenance notifications, outages and even collection, cloud telephony equips the organization for advanced communications. In the past, companies had few options when it came to purchasing phone systems, technology and support.
While traditional solutions have similar features as cloud solutions, an increasing number of companies are finding the real benefits in the cost savings, efficiency and effectiveness of cloud-based applications. Users and customers alike will take note on the added benefits of cloud telephony.
Edited by Juliana Kenny