Moxie Software, a provider of customer-centric enterprise social software, announced the launch of its new software that combines customer communications with employee collaboration into a single offering, giving a new way for businesses to interact, understand and deliver superior customer experiences.

Companies today are required to differentiate with a superior customer experience.  The new enterprise social software -- Spaces by Moxie Q1 2012 -- addresses the challenges faced by enterprises in interacting with customers.

Collaboraton tools give employees the ability to engage in areas outside of their normal field of view, which facilitates knowledge sharing within an organization and delivers greater benefits to customers.

“The biggest challenge CEOs face today is getting their enterprises closer to their customers,” said Tom Kelly, president and CEO of   Moxie Software, in a statement. “To provide real benefits, enterprise social technology must deliver real customer value. Our suite makes it easier for organizations to find and deliver the right answer to customers through their channel of choice.”

 The new solution helps enterprises bridge their client-facing operations from their internal operations. It helps them collaborate more effectively with customers and partners to ensure that the latest and greatest information from anywhere is available to all parties involved in optimizing business processes.

Important components of the new Spaces by Moxie Q1 2012 include Expert Connect, Activity Stream App, Real-time Insight, Virtual Response Team, Click-to-Publish and Spaces Connect.

The Expert Connect enables cross-departmental collaboration for Customer Service and Support, IT, HR and Sales and Marketing. This feature ensures the delivery of accurate and efficient customer communications across channels – email, community, chat, Knowledgebase and social media.

Activity Stream App integrates activity streams into communication channels for faster knowledge sharing and collaboration. The real-time insight enables real-time visibility into issues for faster resolution.

Virtual Response Team helps in the creation of Web 2.0 tools including activity feeds, wikis, projects and groups enabling quick collaboration. Click-to-Publish helps in publishing content to Knowledgebase portal quickly.   Spaces Connect secures APIs and pre-built connectors, integrating Spaces by Moxie with applications such as CRM, ERP, Content Management, HR and other 3rd party applications.

 The new version of Spaces by Moxie will be available by March 31, 2012.

Recently Moxie Software announced partnership with Lionbridge Technologies (News - Alert), a provider of chat translation solutions, to market and sell GeoFluent for Spaces by Moxie, an enterprise social software solution that powers instant multilingual communication and collaboration between customers and employees.