Call center software developer Indosoft announced that Indianapolis, Indiana-based sales fulfillment and communications firm SGI Inc. has deployed Indosoft’s Asterisk (News - Alert)-based call center suite, Q-Suite. SGI provides communications management services for government regulated industries, including pharmaceuticals, biotechnology, medical device, manufacturing and financial services. Q-Suite, a scalable call center software suite for Asterisk, features an IP-enabled contact center platform. By implementing Q-Suite, SGI can offer inbound and outbound customer contact services, as well as auto-dialer driven outbound IVR notification solutions.
“At SGI, a comprehensive one-stop provider of sales collateral fulfillment service, we were looking for a sophisticated call center software package to offer enhanced inbound, outbound and automated notification services to our customers. In particular, we were looking for a powerful call center ACD with skills based routing, a Dialer, and a superior Script Builder capable of setting up demanding agent-customer interaction scripts,” commented Ryan Cromer, Network Manager & Engineer at SGI, in a company statement. “We were well aware of Asterisk as a telephone switch and were looking for a call center software to augment our platform. With this deployment, we are able to offer a complete call center solution that effortlessly satisfies the complex demands of our customer. The open architecture and the interface tools within Q-Suite allow easy integration to our backend systems."
Q-Suite can be tailored to fit the needs of both medium and large-sized contact centers. The platform offers a dynamic Call Flow Builder complete with an interface accessing internal and external databases and applications from within Q-Suite. To bolster call quality and customer interaction, Q-Suite also features High Availability and Call Survival with Failover capability for Mission Critical Operations. Operating on both Linux and Asterisk platforms, Indosoft (News - Alert) positions Q-Suite as a cost-effective solution for contact centers.
"We are proud to offer a feature-rich contact center software for Asterisk that is suitable for both Cloud and on-premise installations. Sporting powerful tools, such as the Script Builder and the IVR Builder, customer contact operations can utilize Q-Suite to construct a powerful cost-effective contact center technology platform", says James Terhune (News - Alert), CTO of Indosoft remarked in the statement. “Q-Suite is an advanced ACD and Dialer Engine that offers compelling features like business intelligence driven outbound dialing, skills based ACD routing with queue prioritization and cradle to grave reporting.”
Edited by Rich Steeves