LSSi Europe Ltd., a subsidiary of U.S.-based
LSSiData, part of
VoltDelta Resources LLC and Volt Information Sciences, is now furnishing telephone subscriber information for Latvia, Estonia and Lithuania to its directory assistance provider customers.
That means directory assistance service providers in the region have access to up-to-date telephone subscriber data that can be used to deliver fast and accurate directory service.
According to a company press release, LSSi Europe had already been offering access to Latvian telephone subscriber data, by way of its partnership with Latvian telecommunications incumbent Lattelecom BPO, but has now expanded that to include subscriber data for all three Baltic States. The company also offers access to a majority of Europe’s telephone information.
LSSi Europe gives its directory assistance provider customers access to its database by way of the ITU E.115 protocol, which is the standard used for facilitating secure data inter-change between telephone companies and DA service providers. Using this protocol, telephone companies can automatically update their listings in subscriber databases so that authorized DA providers have fast and easy access to the most current subscriber information.
The company, which was acquired by VoltDelta (News - Alert) in 2007, hosts this subscriber data in secure data centers. But the company doesn’t just host the data -- it also “scrubs” it so as to provide the most complete, current and accurate source for name, address and telephone number available, and also processes it in a variety of ways so as to provide its clients with a range of services including: new mover data (both weekly and daily); file processing and append; data verification; programmatic and interactive database queries; call name and address; vintage data; and, of increasing importance, wireless database.
The main advantage for DA providers using LSSi Europe’s database is that they can access worldwide telephone listing information by way of a managed service and avoid the high cost of purchasing and maintaining gateways and negotiating individual access to each country’s data. This is particularly important for Europe-based DA service providers as the region has a much higher concentration of countries, compared to North America and other regions, and thus there is greater demand for subscriber data from outside countries.
Lattelecom BPO offers a range of services including client recruitment, client care and assistance service, market research, content delivery, advertising, document processing, credit oversight, salary bookkeeping and personnel management services, as well as 1188 directory assistance services.
LSSi Data Inc. and LSSi Europe Ltd compile, manage and host national telephone directories for Estonia, France, Ireland, Latvia, Lithuania and the United Kingdom, as well as for the United States and Canada. In addition LSSi operates the leading international network for the exchange of directory information between telephone companies and service providers.
VoltDelta, which also offers hosted contact center solutions, sponsors the Call Center Solutions channel on TMCnet. This targeted channel features news and information about the company’s on-demand contact center platform, which offers everything from ACD with advanced call routing capabilities, to IVR with advanced speech recognition, to dialer with advanced outbound messaging (also including call-back feature), to automated telephone surveys, to advanced data integration capabilities enabling features such as name and address capture and CRM integration.
VoltDelta made news in June when it announced that Telecommunications Services of Trinidad and Tobago, offering fixed line and mobile communications, broadband Internet access, lease lines and data services in the twin island state, had replaced its operator services platform with Volt Delta’s OASIS call center solution in order to deliver improved operator service.
Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.
Edited by Michael Dinan