Ytel has announced it has added LeadBeam to its family of apps as part of its X5 Cloud Contact Center.
LeadBeam allows contact centers to generate leads, managing tracking and distributing them though a Web-based dashboard.
"We took a process that at times can become very complex and unreliable and created an automated solution that can increase efficiency for every lead seller in the market," Ytel vice president of operations Brian Keep (News - Alert) said.
The advantage of using LeadBeam is that it includes some very powerful functionality in one platform. Administrators can create customized views to track performance indicators relevant to them and the package includes real-time and historical analytics. This makes it easy to track the performance of individual agents and campaigns.
Lead buyers can also view open orders, export lead data and request new orders. LeadBeam integrates with a number of major CRM systems, making it even more powerful.
The rest of the X5 platform also offers powerful functionality. VoicePath lets companies develop audio soundboards to handle inbound and outbound calls, with the ability of agents to trigger canned responses.
Voice Analytics converts voice calls into text files which can then be analyzed by keywords, with notifications delivered in real time.
"Since adopting LeadBeam, we have tripled the number of leads delivered with the same number of agents," said Jim Creamer, CEO of SwiftLoan. "The transition was instant and consistent."
Beside its own customers, Ytel has also received accolades from elsewhere in the industry. Entrepreneur Magazine's Inaugural E360 Performance Index named Ytel one of the best entrepreneurial companies in America in October.
Earlier this year, TMC’s (News - Alert) own CUSTOMER magazine named Ytel one of the Winners of the Speech Technology Excellence Awards for its SSDT, or Speech Sounds Disorder Technology. SSDT guides agents with articulation and phonological disorders through calls.
Edited by Maurice Nagle