Trial by fire tends to be the way most people learn how to do their jobs. That, of course, is not usually the ideal way for individuals to segue into new roles.
Infinite (News - Alert) Media provides cloud- and premises-based solutions to help ensure contact center agents and channel partners are provided with the information they need to begin their jobs and keep up to date during the life of their employment or engagement. The company’s technology also helps organizations make sure their workers are employing that information.
The company’s knowledge management solutions are used by the contact center and sales channel initiatives of such major brands as Canon (News - Alert), John Hancock, and Xerox, says Brad Sellors, managing director at Infinite Media. In fact, John Hancock saw that its agent population in the Philippines using the solution was just as effective as its U.S. agent population, says Sellors.
Competitors to Infinite Media, a self-funded private company that Sellors notes is profitable, include internal IT efforts, and such companies as IBM (News - Alert), Microsoft, and Salesforce.
However, Infinite Media beats the competition based on its functions, he says. Infinite Media has role-based administration, so different parts of the enterprise can update their content as needed. Another differentiator for the company, he says, is that video content tools are at the core of its platform and reside behind the firewall for its customers to do training.
Learning solutions are just a part of what Infinite Media does. The company’s website said the company also plays in application development, event management, print media, video production, and web/new media.
Edited by Maurice Nagle