The face of customer service is changing, as new and innovative solutions enter the scene, bringing with them ways to make the user experience not only more efficient and effective, but also more personalized and engaging. By offering customers the tools they prefer, such as a wide range of communication options, contacting a call center becomes a more satisfying exchange for both the customer and agent. Call center solutions are evolving every day to accommodate user demands, and VoltDelta (News - Alert) is at the head of that curve.
The global cloud-based contact center provider recently announced that CIO Review has chosen VoltDelta for its 20 Most Promising Contact Center Technology Solution Providers. CIO Review’s annual list of companies, intended to help recognize and promote technological entrepreneurship, is chosen by a seasoned panel of industry experts and members of CIO's editorial board. VoltDelta earned its high ranking based on a careful evaluation of the provider’s cloud-based contact center technology capabilities and offerings.
"VoltDelta has been on our radar for some time for stirring a revolution in the Contact Center technology space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch technology-driven solutions," said Harvi Sachar, publisher and founder of CIO Review. "VoltDelta's solutions continued to break new ground within the past year, benefiting its customers around the globe, and we're excited to have them featured on our top companies list."
Offering advanced, cloud-based call center solutions allows VoltDelta to provide more intelligent customer care, built upon VoltDelta's multichannel integration with popular CRM vendors. With its solutions, VoltDelta strives to create engaging voice self-service for better a customer experience, while also providing secure, PCI (News - Alert)-compliant systems for the contact center that efficiently span continents. What’s especially appealing about VoltDelta’s offerings is that these great features can be enjoyed by contact centers of all sizes.
"VoltDelta is honored to be recognized by CIO Review's panel of experts and thought leaders," added Terry Saeger, senior vice president and general manager of VoltDelta. "CIO Review's assertion that customers expect nothing less than service excellence when they contact any service center is embraced by VoltDelta's innovative engineering team, and our exceptionally reliable and scalable cloud contact center platform."
Edited by Maurice Nagle