DATEL Software Solutions, a developer of contact center and call accounting applications, has unveiled its new Unified Contact Center SWEET (UCCS) for Avaya (News - Alert) IP Office.
DATEL aims to offer cost-effective contact center solutions that provide sophisticated features such as real-time call monitoring, detailed live agent capabilities, and historical reporting for call centers across a variety of verticals. Its new UCCS contact center management solution is designed for businesses of any size, helping them get a clear picture about their telecommunications activity with both real-time and historical solutions. The new solution is built with variety of features including Web-based live views, greater customization of features and a quick installer.
Dan Lemke, principal of DATEL Software Solutions said, “We are so excited about Release 8 because it brings more than a new look and feel to DATEL’s contact center solutions. Release 8 provides users with a streamlined solution for their contact center monitoring and reporting with more customization options than ever before. We understand the challenges that a lot of companies face with managing their communications, and we wanted to provide them with tools that actually fit their needs. This was the foundation when we started designing Release 8, always keeping in mind three key concepts: simplicity, flexibility and scalability.”
The system is designed to provide users with the right information to make better informed business decisions, thus augmenting customer service and sales productivity. UCCS offers a variety of call reporting and monitoring at tiered levels, allowing businesses to choose the solution that fits their exact needs.
T.J. Spohn, vice president of CPT of South Florida, a long time Avaya and DATEL business partner, said, “There has been a growing need for mobility and flexibility in the call center, so it’s important to have tools that match. DATEL’s solutions have always stood out for being on the cutting-edge of the industry, and Release 8 is a continuation of that growth. With the new browser-based interface and simplified user management, DATEL is making it even easier for businesses to manage their customer communications.”
Edited by Blaise McNamee