LiveOps (News - Alert), Inc., a provider of cloud contact center and customer service solutions, recently announced the successful closing of a $30 million round of debt financing from Comerica Bank. The company also announced the creation of LiveOps Cloud Platform and LiveOps Agent Services; two new separate corporate entities which will function as it’s wholly owned subsidiaries. Marty Beard, CEO of LiveOps will take on the position of the Chairman of the Board. LiveOps is a leading
In a release, Marty Beard, chairman and CEO, LiveOps said, “In the span of two years, LiveOps has undergone a significant business transformation that has capitalized on our core agent services business while capturing significant market share in the cloud contact center market segment. We have seen a 55 percent average growth rate in platform revenue over the last couple of years, as well as a 240 percent growth in bookings and a 112 percent growth in new customer acquisitions just in the last year. We have also increased the number of channel partners worldwide fourfold and expanded our global infrastructure to the U.K., Australia and the rest of Asia.”
LiveOps Cloud Platform will work to help organizations manage their multichannel customer interactions intelligently over various communication channels including voice, social media, chat, SMS, and email.
Meanwhile, the LiveOps Agent Services business arm has been created to deliver on-demand outsourced customer service via an extensive network of 20,000 independent, work-at-home agents. Each year, LiveOps Agent Services manages 70 million interactions for more than 250 clients. The business offers sales and customer service agents for the retail, financial, and health and human services industries.
Marty Beard said, “This new round of funding will be used to accelerate our growth worldwide and capture even more market share in the rapidly changing customer service arena. We believe that we have the right technology and sales momentum needed to become the global leader in cloud customer service.”
Last year the company achieved a growth rate of 75 percent in insurance customer service interactions, experienced a 67-percent increase in health and human services revenue, and offered agent services to 70 percent of the leading direct marketing retailers across the U.S.
Edited by Blaise McNamee