OpenSpan (News - Alert) Inc. recently announced that it has signed a reseller agreement with Pentegy S.A. to distribute the former’s desktop analytics and desktop automation solutions to back offices and call centers operating in Poland. The agreement will leverage Pentegy’s experience in implementing and supporting OpenSpan technology to bring OpenSpan’s desktop solutions to Poland.
The desktop solutions from OpenSpan are intended to enhance performance and improve effeciency in back office, contact center and retailing set-ups. Desktop analytics provide specific, measurable, time-bound solutions and performance insight, thus facilitating informed decision making regarding the management of people and technologies in an organization.
In a release, Rick Marquardt of OpenSpan Inc., said “OpenSpan customers around the world are learning firsthand just how valuable process improvement can be in customer-facing call centers and back offices, from greater customer satisfaction and loyalty to significant operational cost savings. We are pleased to partner with one of Poland’s premier corporate productivity consulting organizations to bring OpenSpan to Poland.”
OpenSpan is a provider of desktop automation and analytics solutions, which enable its customers to streamline their workflows between distinct applications and simplify the workflows for customer facing agents. OpenSpan solutions are used in the banking, financial services and insurance (BFSI) industry, telecom sector and retailing industry. Pentegy is a consulting firm providing solutions addressing strategy and implementation, with a large presence in international markets, particularly in Europe.
Igor Zuber of Pentegy S.A. said, “With the competitive climate heating up across Europe, Polish companies can greatly benefit from the enterprise-wide process improvements offered by OpenSpan solutions. Partnering with OpenSpan allows Pentegy to build on the business relationships we’ve established with many of the largest retail banks in Poland and Ukraine, by offering them new tools and techniques for improving their productivity and performance. This new partnership also creates opportunities with new clients in the Financial Services, Telecommunications, Utilities, Retail and High Technology industries who can benefit from streamlining their contact centers and back office workflows to improve the customer experience.”
Edited by Blaise McNamee