Connect First, a provider of Software-as-a-Service (SaaS (News - Alert)) communications and cloud based call center solutions, said it is participating at the 14th Annual Call Center Week in Las Vegas where it will showcase its outbound dialer solution at the event.
ConnectFirst’s cloud-based outbound dialer solution provides all the benefits of an on-premise dialer, eliminating the delays, headaches and costs. It allows call centers to guide their leads through a dynamic loader. Once the call center agents log on, they can immediately begin connecting with live customers answering their calls.
With its call center solutions, ConnectFirst throws competition to leading cloud based call center solutions players like VoltDelta (News - Alert). VoltDelta's hosted call center solution offers a powerful and flexible ACD delivering intelligent, skills-based routing; an IVR sporting advanced speech recognition for customer self-service; call monitoring/recording; analytics; real-time reporting and more.
As part of its aggressive marketing strategies, recently ConnectFirst also highlighted the use of outbound dialing in ContactBabel’s (News - Alert) "U.S. Contact Center Decision-Makers' Guide (2013 - 6th edition)." The sixth edition of the guide analyzes the main pain points and issues that affect the contact center industry and also identifies specific solutions to the issues.
Connect First believes outbound dialing can be successfully used as a tool to drive business and also provide exceptional customer care by informing customers about events and circumstances that will affect them.
This concept is rather new given that traditional outbound calls are typically used to sell products to new and existing customers. ConnectFirst also advocates call blending that helps call centers maximize agent efficiency and the company offers it as a solution to resolve some major pain points in the contact center industry.
Commenting on the company’s participation in the event, Richard Manulkin, president of Connect First said, “We welcome every opportunity to connect with leaders in our industry, and Call Center Week has proven to hold a high level of integrity for us. Great people collaborating on vital topics.”