VoltDelta International, a provider of call center solutions including hosted and customer-premise directory assistance systems, announced the release of a fully automated voice survey application, OASIS on-call Survey. The new application enables contact centers to create automated voice surveys in a cost-effective way.
OASIS on-call Survey is a software-as-a-service (SaaS (News - Alert)) application that allows organizations to “access the latest technologies quickly, with no IT investments and no capital outlay, according to VoltDelta (News - Alert).
Using the Survey applications, contact centers can create easily configurable and quick-to-deploy voice surveys. This application uses a standard Web browser interface, allowing contact center managers to configure a survey campaign by choosing from a set of pre-built questions.
OASIS on-call Survey supports dual tone multi frequency
(DTMF) or speech recognition for the caller. There is also a facility to record customers’ comments to collect a generalized feedback from them.
OASIS Web based management reporting package is an add-on service to the Survey by which contact centers can update the results from each survey on real-time basis by using two methods – trend analysis and threshold reporting. The Survey data can be exported in different standard formats and can be used for various reporting purposes.
The Survey can be deployed by a number of options including simple agent handover at the end of a call or an automated outbound dialing. It is highly scalable to meet the specific requirements of organizations of different sizes, VoltDelta said.
The Survey appolication currently supports English and German languages.
“More and more providers are turning to SaaS because it allows them to get to market more quickly, with low initial expenditure and without having to worry about implementing complex technology on-site,” said Noel Hughes, managing director of VoltDelta International, in a statement.
OASIS on-call is a range of hosted services that includes many speech self-service applications and Internet Protocol (IP
)-based contact center system. The Survey is one among them.
PeterPays AG, an advertiser-sponsored telephony portal operator, recently implemented OASIS on-call survey in their customer care contact center in Berlin.
“Our aim was to measure customer satisfaction with our hotline in a way that was non-intrusive to customers and which didn’t require a huge investment in resources. With OASIS on-call Survey, we were able to design and configure a fully automated speech survey within a matter of minutes and go live immediately afterwards,” said Christian Mooser, CEO of PeterPays AG, in a statement.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani’s articles, please visit her columnist page.
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