PowerNet Global (News - Alert) has upgraded its dialer switch in order to create higher capacity for more traffic. The carrier has made this strategic move driven by high growth and demand for its award-winning voice solutions for call centers. This upgrade also strengthens PowerNet Global’s position to serve and support call centers making political calls for upcoming elections and handle other dialer traffic as well.
"We have experienced growth at such a phenomenal rate, that we really wanted the extra capacity to better serve our new and current customers looking to expand their business," said Jill Warren, dedicated sales and service manager at PowerNet Global.
PowerNet Global has been in the telecommunications industry for more than 20 years and is known for strong business ethics, integrity, and reliability. The company’s NetDialer solution was originally designed to provide a cost effective, stable, and long-term solution for these businesses.
The solution features Tier 1 call quality with high ASR, no short duration penalties, no monthly service fees, free call back service, and 24/7 NOC (News - Alert) support. Thanks to the SIP long distance service, businesses can be up and running in just a few days.
NetDialer received the 2011 INTERNET TELEPHONY Product of the Year Award and was named a finalist in the information technology category for the 2012 Cincinnati Business Courier Innovations Awards.
"We want to show our commitment to our NetDialer service by investing in it ahead of demand so that we can accommodate our customers," said Matt Ziebro, executive vice president of sales at PowerNet Global. "With such amazing growth already, it would be hard to imagine not having continued success with this service."
PowerNet Global was in news earlier this month for completely redesigning its NetDialer solution in order to ramp up capacity to bear the large amount of traffic caused during political campaigns.
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Edited by Amanda Ciccatelli