Customer engagement management (CEM) solutions provider Angel announced it has achieved 35 percent year-over-year revenue growth for the second year in a row.
Angel also achieved nearly 98 percent revenue retention in 2011.
Company officials attribute this achievement to the strong increase in customer base, growing traction in the healthcare and financial services markets, as well as important industry partnerships.
Angel delivers cloud-based customer engagement solutions including Interactive Voice Response (IVR) and call center solutions to enterprises. These solutions are designed to help enterprises and contact centers to quickly deploy voice, SMS, chat, voice biometrics and business intelligence (BI) applications.
In addition to these, the company offers Caller First Analytics, a business intelligence reporting solution, to mobile devices giving businesses on-the-go access to key metrics on the iPad and iPhone (News - Alert).
Some of the remarkable customer wins include Facebook, Sprint (News - Alert), Target, Western Union, Pitney Bowes, Winn-Dixie, Thomson Reuters and Healthways. A significant industry partnership includes that with Century Link.
The company’s achievement as a Level 1 PCI (News - Alert) Compliant provider has helped it win major customers like Western Union and Forex Capital in the financial transaction arena. Angel has also extended its products to include location service intelligence, virtual call center on the Force.com platform and multi-modal mobile applications.
To drive the growth further, Angel recently hired cloud veteran Steve Holton as senior vice president of sales and field operations. In his new role, Holton will oversee Angel’s entire revenue-generating functions, as well as its multi-channel IVR and call center solutions.
“Enterprises today have real challenges with customer engagement, as consumers expect increasingly personalized interactions with their chosen brands,” said Dave Rennyson, president of Angel, in a statement. “This year's growth and momentum shows that we're on the cutting edge of customer engagement management, and the strong financials are just one indication that we're doing something right.”
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.Edited by Chris DiMarco