When people think of call centers staffing up, they usually only think of private businesses doing the staffing. The fact of the matter is there are plenty of state, county and local government offices that find themselves needing additional call center staff from time to time as well. One such incidence is the Greensboro, N.C. tax call center. The state recently told the News & Record it was looking to hire as many as 50 new employees in order to fill vacancies at a new center it plans to open later this year.
While 911-emergency call centers are usually the place where you hear about needing help at a call center when it comes to local government because they get the most amount of attention. States and local government are always looking for more efficient ways to handle the needs of their citizens and call centers fit that bill more often than not.
The new budget adopted by the state government has laid aside about $4 million for the new North Carolina Department of Revenue taxpayer assistance center and that center will be set up in the city of Greensboro. The state’s revenue department hopes this particular call center will be done and in operation by the time tax season is upon us in 2015.
“We are trying to move as fast as possible so we can support the upcoming tax season,” Trevor Johnson, a Department of Revenue spokesman told the newspaper.
The tax department currently has one call center, on Rocky Mount that is geared towards serving the entire state. Operators there answer questions on business and personal income tax issues. The department believes that multiple call centers will give the state greater flexibility. The state isn’t currently saying what kind of qualifications call center employees are supposed to have but has said that those wanting to apply for the job should go to the North Carolina human resources website for more information.
Edited by Maurice Nagle