Contact center jobs are traveling back to the U.S., a clear reflection of the changed mindsets of today’s customers as more and more seek to interact with an agent based in this country. Responding to your customers’ expectations is the key to providing a superior customer experience and thus businesses based in the USA are ending up hiring indigenous agents when it comes to filling out vacancies in their call centers.
A recent article reported how APAC Customer Services, an EGS company and provider of customer care outsourcing solutions, is contributing to the trend.
According to the report, APAC has already hired more than 500 people since April and is set to hire 200 more for one of its major clients. Christine Jones, the recruiting manager for APAC, said that the current vacancies are for the customer service representatives and supervisory positions.
These are all full time positions and entail job benefits. However, the selected candidates must finish 60 days at work to get entitled to these benefits.
Finding the call center agents with the right mix of talents is not easy, and the task gets tougher when you have to fill out as many as 200 positions. Thus the hiring process is likely to take time, with APAC targeting to complete the hiring process by the end of October.
It will be relevant to mention that the Federal Drive call center was undergoing a serious crisis in mid 2012 and was on the verge of closure, when APAC took over the center. At the time of crisis, the call center had 700 employees and was operated by NPO Customer Management. A few client wins afterwards helped revive it.
The recruiters have not disclosed a starting salary for the jobs, but the aspirants can expect a competitive salary. Paid (News - Alert) training makes it more attractive for the workers contemplating a career in customer care.
Edited by Rory J. Thompson