SkyMall magazine isn’t normally a place you might think of when talking about looking to hire call center employees. The company has been one of the most successful catalogs in the world because it knows its customer base quite well. Now the firm is looking to add even more people to its call center in Phoenix. AZFamily.com is reporting the magazine is looking to hire 10-15 employees at the center who will be working on sales and as Customer Service Agents.
"We're looking for people who are enthusiastic, have a good attitude, like to help people pick out some of the cool products we have," Jinine Martin, SkyMall Director of Marketing said. In the 21st century, success for call centers is now hinging on just how much a customer is satisfied with their engagements with companies. That means the best way to keep a happy customer is to know them inside and out. Luckily for SkyMall, the company has a pretty good understanding of the people that do business with the firm.
The magazine isn’t having that large a hiring run, with a max of 15 people, but considering the rather specialized products the company specializes in, there aren’t quite as many phone calls or contacts as other call centers. Those 10-15 people the company is looking to bring aboard are supposed to fill both part- and full-time positions, and the company would like them to be bilingual.
People who get the rather limited number of available jobs will have the opportunity to work for a rather original company. Those handling calls will likely be able to get their own hands on truly unique items, considering people with questions are going to want to talk to operators who understand the products they are selling.