It seems as if though more companies are moving their call center operation back in the U.S. or to countries that have employees that are able to speak with an accent Americans are able to understand more easily. A recent survey conducted by the Associated Chambers of Commerce and Industry of India (Assocham) and KPMG said just as much when it revealed one of the reasons the Philippines was acquiring 70 percent of all incremental voice and call center business from India was because of the neutral English accent in which Filipinos spoke.
No matter what the reason is for APAC Customer Services increasing its workforce in Greensboro, NC, it will surely be welcomed in this tough job market. According to the company, it will be adding an additional 500 representatives at its High Point center to provide services for a global telecommunication company. The name of the company has not been revealed, but APAC serves internationally recognized organizations by providing comprehensive customer service related solutions.
The announcement of this new hiring comes after the company laid off 239 employees from a call center in Charlotte. That center was specifically set up to answer the open enrollment questions of the Affordable Care Act or Obama Care, and it was due to close after the March 31 enrollment deadline.
According to several reports the company had an unexpected turnout for the openings with more than 1,200 applicants showing interest for the available positions, which include supervisors, managers and trainers besides the customer service reps.
APAC Customer Services, Inc. was founded in 1973, and it provides global BPO services by focusing on industry-specific outsourcing solutions to give organizations better connections with its customers. This includes companies in healthcare, financial services, technology, communications, and travel and hospitality by delivering:
- Back-Office Support – to help deliver positive customer experience by ensuring accurate online and offline content;
- Customer Care Outsourcing – to increase brand loyalty from an offsite location with proven customer experience during any aspect of a sales cycle;
- Rebadge – simplify the onboarding process to increase associate retention and streamline an organization’s efforts;
- Social Customer Care – to help businesses engage with consumers, monitor their brand, and provide customer support via social media.
The company stated it will offer a competitive salary, a comprehensive benefits package that includes health and medical benefits, retirement and saving options, reward and recognition programs, paid time off, and employee referral incentives.
Edited by Rory J. Thompson