March 17, 2010

 

ClickSoftware (News - Alert) Technologies Ltd. has released its ClickRoster version 8.1, a workforce optimization software that will help human resource departments and department heads to schedule shift-based labor forces optimally.

 

As a provider of workforce management and service optimization solutions, the company can deliver a solution for shift planning and management to balance staffing levels required to serve customers, manage labor costs and accommodate employee preferences.

 

Organizations that depend on shift-based workforces like public sector and security, transportation, healthcare, contact centers, telecom, retail and utilities, can leverage ClickRoster as it avoids messy, complex and unsatisfactory approaches to planning and staffing shifts, company officials said.

 

The powerful algorithms and simulation capabilities incorporated in the solution includes several factors like rules and regulations, expected demand, cost, employee working preferences and the need to balance undesirable shifts to arrive at optimized shift rosters which match strategic business goals of the organization.

 

ClickSoftware’s ability to meet workforce management requirements of organizations is further augmented with this new solution included in its ServiceOptimization Suite. Combining technology and field-tested experience in workforce optimization, the solution enables the management of an organization’s entire workforce by encompassing all business lines and departments. ClickSoftware solutions are able to allot tasks and the place of doing it.

 

The software also allows scaling up or down depending on the demand and also deploys employees with right skill levels at the right job saving on time and costs.

 

“Shift planning and its on-going management is a critical step in the service decision making chain. Having the right staffing levels, quantities and mix -- for each shift across all company locations has significant business impact, from lost revenue when customers walk out the door to spiraling labor costs driven by overstaffing,” said Moshe BenBassat, chairman and CEO of ClickSoftware.

 

“Getting it right requires more than spreadsheets and that’s what our solutions are all about: automatic generation of optimized shifts throughout the organization. Not only planning the shifts but also managing changes and surprises before and during the day of service. Furthermore, our products also enable the creation of new shift patterns to minimize both over-staffing as well as under-staffing,” BenBassat added.

 

ClickRoster offers a flexible model which is also cost effective as it integrates demand forecasts to ensure staffing based on time, location and skill. It analyzes roster quality and includes rules and regulations and relaxation time for employees. It also supports exploration of new shift patterns.