June 04, 2009

 

Most companies understand that their customers are vital to continued success. Along with the realization that customer experiences are important, comes the need to ensure quality experiences are always happening.

 

Along with the need to improve customer experiences, today’s economic conditions are requiring that companies cut down spending and find ways to save on costs.

 

So how can you achieve both reduced costs and ensure quality customer experiences? A free TMC (News - Alert) Webinar, “Slashing your TCO While Getting More out of your Recording Solution -- Strategies You Can't Ignore,” will address the issues.

 

Call recording has become a vital application for improving operations and customer satisfaction because it allows contact centers to monitor agent productivity while also ensuring compliance with growing regulations.

 

The free Webinar event, sponsored by NICE Systems (News - Alert), will happen Wednesday, June 10, 2009 at 2:00PM ET /11:00am PT, and will deliver key strategies for cutting IT costs while still utilizing call recording to deliver strong business value.

 

During the event, presenters Elizabeth Herrell, Vice President and Principal Analyst at Forrester Research (News - Alert) and Brian Spraetz, Senior Product Marketing Manager at NICE Systems, will highlight recent research on contact center trends for 2009, as well as discuss strategies to improve customer experiences and contact center management and reveal how recent call recording architecture innovations are delivering TCO reductions and other cost savings.

 

The event will also be followed by a live Q&A session.

 

This is a free event, you can’t afford to miss!