May 28, 2009

 

In today’s economic conditions, the need to cut costs has increased for every industry and every sector. While cutting costs can help businesses to save funds, the need to maintain quality customer experiences is also necessary for success.

 

In the call center, call recording is a vital application for improving operations and customer satisfaction. With call recording it possible to record and monitor agent productivity while also ensuring compliance with growing regulations.

 

To help uncover how its possible to utilize call recording applications, while getting the best cost out of the application, NICE Systems (News - Alert) is hosting a free Webinar on Wednesday, June 10, 2009 AT 2:00PM ET /11:00am PT.

 

The free Webinar event, “Slashing your TCO While Getting More out of your Recording Solution -- Strategies You Can't Ignore,” will highlight strategies for cutting IT costs while still utilizing call recording to deliver strong business value.

 

Join presenters Elizabeth Herrell, Vice President and Principal Analyst at Forrester Research and Brian Spraetz (News - Alert) Senior Product Marketing Manager at NICE Systems, to learn about recent research on contact center trends for 2009, strategies to improve customer experiences and contact center management and how recent call recording architecture innovations are delivering TCO reduction and other cost savings.

 

The event will also be followed by a live Q&A session.

 

This is a free event, you can’t afford to miss!

Register Now