February 21, 2007

 

For enterprises on the cutting edge of their market and who realize the value of a holistic view of their contact center operations, NICE Systems (News - Alert) announced today the NICE SmartCenter—providing better insight into the contact center and offering opportunity for business improvement.

 

The new solution is an expansion of the Nice Perform offering and uses the capabilities of IEX's TotalView and Performix solutions to provide an advanced and insightful view of the contact center.

 

"NICE SmartCenter offers a powerful and unique solution, available now to our customers, for managing their contact center operations and providing strategic value to the enterprise. Over the past few months we have presented NICE SmartCenter to major customers and strategic partners and I am very happy to say that it was extremely well received," commented Zvi Baum, Enterprise Interaction Solutions President, NICE Systems in a statement to the press.

 

Offering enterprises proactive capabilities via Adaptive Interaction Analytics, the new solution meets business needs and helps in bridging the gap in information sharing across contact centers and enterprises. The Adaptive Interaction Analytics "proactively identify trends, anticipate opportunities, adjust processes to meet business objectives and take action at the right-time," a news release noted.

 

The tools and offerings allow enterprises to take action at the right time and better align contact center and enterprise objectives.

 

A significantly notable element of the new offering is that it is unified within an open, SOA-based framework. Service Oriented Architecture (SOA) is the emerging industry standard and allows of the elements of the solution to be independent from one another for scalability and openness--for maximizing investment in the technologies.  

 

NICE Systems also announced today successful fourth quarter results for the entire year ending December 31, 2006.

 

At $418.1 million, revenue grew 43.4 percent over 2005 also since 2005; net income grew 76.6 percent to 61.1 million.

"Looking ahead to 2007, we intend to grasp the new immediate opportunities that have presented themselves, with the impending consolidation in our markets. We expect to further expand our global market share and leadership positions, even beyond our original goals and, given these unique opportunities, anticipate the first quarter of 2007 will be even stronger than initially planned. We are therefore increasing our guidance for the year 2007, " Haim Shani, Chief Executive Officer, NICE Systems Ltd. commented.