October 30, 2006

 

Improving quality and efficiency in customer care is important for any contact center. For contact centers in the government sector, there is an especially specific need to offer customers quality and support during each interaction. As increasing options for the medium used to connect with customers are introduced, finding the right mode of communication is necessary for optimal service.

 

Choices of which medium to use are specific to each contact center. Communications via a live agent, in person, a recorded message or over the internet are among those to be considered.

 

On November 15, from 1-3pm ET Xtalks, a part of the Honeycomb Worldwide Group of Companies, will present a webcast titled, "Government Contact Centers: Improving the Quality and Efficiency in Customer Care" to address these issues.

 

Topics of discussion include the best mediums for meeting customer needs, maintaining a strong and knowledgeable workforce and measuring the efficiency of the contact center.

 

In addition, Daryl Covey, Chief Field Support Section at NEXRAD Operational Support Facility, will present a keynote, bringing to the event a well-established background and knowledge in the area of government-related customer support and help desk services. Covey is also the President and Founder of the Government Customer Support Community of Practice.

 

Randy Saunders, Marketing Manager, Customer Experience Management Systems, Cincom Systems and IEX's Director of Marketing, Rick Glew will also take part in the event.

 

Co-hosts of the event, IEX and Cincom, will both hold workshops before the Q&A session.

 

To register for the event, CLICK HERE.

 

Registration for qualified executives is complimentary.