NICE Improves Interaction Management for C3

NICE is enhancing the recording and quality management systems for customer management solutions provider C3 (News - Alert)/CustomerContactChannels (C3).

The company has provided the client with NICE Interaction Management and NICE Quality Management, recording and quality management solutions of the NICE SmartCenter Workforce Optimization suite.

C3/CustomerContactChannels offers solutions for a range of industries, including the healthcare, telecommunications, travel, and finance sectors. It is leveraging the flexibility and scalability of the NICE solution to support its continued expansion across the globe.

The company also chose NICE Interaction Management for its enterprise readiness, easy (click-and-go) deployment, rapid implementation and integrated out-of-the-box system monitoring and reporting.

“We selected NICE as more than a technology solution provider. We view NICE as a partner in helping us differentiate ourselves from our competition, as we strive to help our clients provide the highest level of service to their customers. The NICE solution will provide us performance, security and cost benefits,” said Rick Ferry, C3's president and COO. “On the performance level, its scalability for virtualized environments will enable us to lower the hardware resources required as well as reduce overall Total Cost of Ownership (TCO). NICE will also enable us to help our clients protect their customers' privacy with advanced real-time capabilities that ensure compliance with the Payment Card Industry Data Security Standard (PCI (News - Alert))-DSS)."

"We are pleased to add C3 to the NICE customer base. The company is quickly growing and the latest release of NICE Interaction Management provides the agility and scalability that suits C3's needs. We're confident that our solutions can grow with C3, supporting a multitude of contact center environments," said Yochai Rozenblat, president and CEO of NICE Americas.

Read a related article at TMCnet “NICE Recognized for Workforce Optimization Leadership.”