February 22, 2008

 

Since its foundation in 2001, Promero has provided Internet-based call center, CRM, and lead management software from its base in Pompano, Florida; it also is a Worldwide Oracle (News - Alert) PartnerNetwork Certified Partner, and now an IEX Channel Partner and Authorized Reseller.

 

IEX (News - Alert) Corporation, a subsidiary of Nice Systems, provides workforce management solutions with over 900,000 agents serving 3,100+ sites spread throughout over 45 countries. Its flagship product, IEX TotalView Workforce management, performance management, strategic planning, agent development, quality monitoring, and interaction analytics technology are all popular solutions among its client base.

 

With the new partnership agreement in place, Promero software now offers all of these solutions, which are integrated with Oracle’s Contact Center Anywhere. The Oracle Contact Center Anywhere is a “highly scalable, multichannel contact center solution” that helps organizations communicate more effectively with clients through the services of queuing and routing traditional phone calls, as well as email, chat, fax, and Web callback requests. It offers a blended Predictive Dialer and preview dialing, as well as IVR and call recording for an integrated inbound and outbound solution. Promero has a history of partnering with leaders around the world to offer innovative technology, strength, stability, comprehensive consultation, implementation, and support.

 

As the only Oracle Certified Partner and IEX Channel Partner offering access to fully enabled production software during the trial period—known as “Try Before You Buy”—Promero’s clients are able to use any software application in Promero’s state of the art network operation centers as a stand alone trial or blended solution ahead of making any purchases with a similar experience to having it installed at their location. The exclusive trial program includes training and permits the evaluation of full system features, metrics, and efficiencies enabling the client to make an educated decision. At the close of the trial, clients can implement the solution on premise or make use of Promero’s hosted managed services.

 

Gregg Troyanowski, president of Promero, stated: “Promero’s commitment to providing the highest quality and superior products to the call center and customer care industry is reinforced with the addition of IEX and its suite of software offerings. We are very pleased to be affiliated with this prestigious award winning company.”