VPI Inks Strategic Deal with NACR for Workforce Optimization

Voice Print International (VPI) has inked a strategic alliance with NACR. Under the agreement, NACR will market and distribute VPI EMPOWER, VPI's suite of workforce optimization solutions, through its network of more than 600 employees and sales offices located across North America.

VPI is a provider of analytics-driven call and data recording, quality monitoring, performance management and workforce optimization solutions for contact centers, enterprises and first responders.

NACR is Avaya's (News - Alert) largest BusinessPartner worldwide, seven-time Avaya Business Partner of the Year and a value added solutions provider.

With this decision, NACR has strengthened its end-to-end communications solution offerings with VPI's software. The companies note that this powerful, yet easy to implement and use software can deliver rapid Return on Investment.

"NACR is well respected in the marketplace as a customer-centric company. Its experienced team has a firm understanding of the needs of today's contact centers, particularly Avaya users," said Chris Morrissey, executive vice president of Sales and Marketing at VPI. "Even though NACR has other call recording and quality monitoring applications in its solutions portfolio, NACR recognizes the unique value of VPI EMPOWER's ability to rapidly and cost-effectively optimize workforce performance and customer experience for organizations of all sizes. Our intuitive, scalable, modular solutions readily adapt to changing conditions -- at a very low cost of long-term ownership."

"Today's economic conditions dictate that contact centers reevaluate their quality and performance management practices and technologies -- conventional recorders and QA systems may no longer be adequate," said Barb Courneya, NACR national contact center technology director. "We have a reputation of providing best-of-breed products and services. By building a strategic alliance with VPI, we enhance our recording, analytics and workforce optimization offerings to meet the needs of customers who need to optimize the business impact and value of their customer interactions -- and see results quickly."

Read a related article on TMCnet “Sipera (News - Alert), NACR Partner to Secure Unified Communication Systems.”