October 01, 2007

 

NICE Systems (News - Alert) Ltd., a global provider of advanced solutions to enable organizations to extract Insight from Interactions to drive performance, has announced today that it has won a $9 million contract from the City of New York (NYC).

On behalf of the New York Police Department (NYPD), the contract secures NICE inform, a multimedia incident information management solution for its next generation 9-1-1 emergency call centers.

New York City had recently announced that it would be among the first to equip its 9-1-1 call centers with the ability to handle multimedia citizen interactions under the City’s Emergency Communications Transformation Program (ECTP).

NICE Inform was selected for the upgrade as part of the larges public safety project on record. New York City’s ECTP is a multi-year, multi-agency program initiated by the City of New York in an effort to modernize its Emergency 9-1-1 System to effectively improve service to the roughly 11.5 million New Yorkers who require 9-1-1 services each year. With NICE Inform, the City will be able to capture, manage, analyze and reconstruct multimedia incidents.

The City also must be able to provide reproductions involving 9-1-1 calls and radio communications as it receives requests for tens of thousands of such reproductions each year, many for use in court proceedings. NICE Inform is expected to help the City streamline multimedia incident reproductions and investigations to aggressively fight crime.

As the world’s first full-spectrum multimedia incident information management solution for the security market, NICE Inform provides the necessary capabilities for effectively managing incident information from various sources, including audio, video, text and data, while streamlining information-sharing, investigations and evident delivery.

NICE Inform’s unique comprehensive capabilities can be tailored to the specific needs of command and control centers for first responders and homeland security, transportation, government, and private sector organizations, and deliver improved collaboration and operational efficiency to enhance safety and security.

"We are proud to have been selected by New York for this ground-breaking emergency communications upgrade project," said Haim Shani, NICE's Chief Executive Officer, in a Monday statement.

"This is an important win for NICE, and one that reflects a trend of the large-scale security related deals we have been working on for multi-media command and control centers, addressing the needs of large city centers and mass transit systems, among others. Our vision and strategy for providing the most innovative solutions for some of the most critical challenges faced by authorities, is a key differentiator for NICE."

This is a significant win for NICE as it will be streamlining 9-1-1 services for the largest city in the United States. Success in this market will only position the company as the optimal solution for cities throughout the nation.

New York also stands to gain significant benefit from this agreement as it will have greater functionality in capturing and analyzing communications. Such information can not only help the police department in their investigations, it can also be used to provide better protection to those citizens bent on abiding by the law.