Inova (News - Alert) Solutions, a provider of communications solutions for contact centers, announced partnership with Four Winds Interactive (FWi), a digital signage software company, to introduce a superior digital signage solution designed specifically for contact centers.

The new digital signage software package easily integrates with data sources such as ACD switches and internal ODBC databases. It features a user interface that allows for multiple content types, such as weather, RSS feeds, Microsoft (News - Alert) PowerPoint files, Adobe PDF files, clocks, images and more.

Dave Barker, director of Business Development for FWi, said the partnership will leverage Inova’s powerful contact center technology with FWi’s industry-leading visual management solution to deliver world-class solutions for contact centers around the globe.

Inova’s powerful LightLink middleware populates grids, gauges and charts with the real-time data – such as Average Handle Time, Calls in Queue, and Service Level – that call centers need to run smoothly, company officials said.

“The partnership between Inova and FWi provides contact centers with a best-of-breed solution,” said Inova Solutions CEO Pete Sisti, in a statement. “Inova’s reporting middleware captures the important real-time metrics that call centers need, and FWi’s digital signage software visually presents those metrics alongside messages and other media in an attractive and dynamic display.”

Being a certified reseller of FWi software, Inova provides customers with a single point of contact for installation, configuration and support of the solution. The data reporting middleware and digital signage software integrate for a seamless user experience.

Earlier in March, Inova Solutions announced it has become a member of Cisco (News - Alert) Developer Network as a registered developer within the Unified Communications technology category, TMCnet reported.

Additionally, the company also announced Inova LightLink version 5.7 has achieved interoperability testing with Cisco Unified Contact Center Express versions 4.x-8.x, and Cisco Unified Contact Center Enterprise versions 4.x-8.x.