Efficiency and analysis is the mantra of the most successful companies today, for these two aspects cannot be treated in isolation. Understanding customers' requirement and knowing how to achieve the desired results with maximum efficiency is what sets companies apart. RoundWorld Solutions personifies this combination and provides clients with a new Contact Center Quality Analysis Service or CCQA that does the juggling act, balancing time, talent, resources, budgets to get the best for companies.

RoundWorld Solutions, a global business solutions and staffing provider based in San Diego, will now allow call center managers to review the data that is generated from customer interactions every month. It will also give companies the space to generate internal process improvements.

However, if generating data for such improvement plans turns out to be time consuming and costly for some companies, then RoundWorld Solutions steps in to address the needs of such organizations.

In a press release, Guy Jones, vice president of sales and strategy for RoundWorld Solutions said,

"Customer retention is a top priority for companies today, and the quality of service provided by your contact center personnel can be the primary determinant in whether an existing customer stays with you, or defects to a competitor.”

Jones continued to add that RoundWorld Solutions would work with company executives to reach conclusions to steadily improve a company's call center operations, regardless of whether they required simple soft skills analysis or a detailed assessment of their process flow.

Facilitating quality control then is the bottom line for RoundWorld Solutions. This is evident from the remarks made by an established user of RoundWorld Solution's CCQA service. Self-Help Works, a San Diego based provider of self-help products, which enables people to kick addictions and improve their physical and emotional well-being.

William Sutjiadi, Self Help Work's VP of Operations., said, in a statement, "Analyzing monthly call center data generated by RoundWorld Solutions enables Self Help Works to create customer-friendly policies and procedures that keep our customers happy.”

Sutjiadi also cautioned companies against perceiving CCQA services as an expense that firms had to earmark money for but recommended that they view it as a necessary service that ultimately not only pays for itself but also saves the company money and enables it to spend less time on handling disgruntled customers.

On November 22, 2010: RoundWorld Solutions announced a new service offering to assist in quality control and process improvement for operators of domestic and offshore call centers.