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Contactual (News - Alert), provider of on-demand contact center solutions, announced the availability of Contactual’s OnDemand Contact Center solution for NEC’s ApplicationsNet. NEC’s ApplicationsNet is an integrated SaaS (News - Alert) application store, which offers third-party and NEC-developed software and telephony services via a single portal to meet the IT needs of NEC’s small and medium-sized business customers. 

 

Through the agreement, Contactual will power the hosted call center portion of NEC’s (News - Alert) ApplicationsNet offering, allowing businesses to leverage customer interactions via phone, email or chat, while realizing the cost and infrastructure benefits delivered by SaaS-based applications.  

 

“The rise in popularity and implementation of SaaS-based offerings is a clear indication that SMBs are truly embracing an innovation that enables cost savings, while ensuring a high performance alternative to traditional in-house technologies,” said Mansour Salame (News - Alert), CEO and Chairman of Contactual. “NEC ’s decision to select Contactual’s OnDemand offering to power the hosted contact center arm of its newly released ApplicationsNet, signals our ability to deliver a best-in-class contact center infrastructure that eliminates frustrations characteristic of other hosted solutions while mitigating capital-intensive expenditures. We are delighted and honored to have been awarded this agreement.”

Contactual provides an alternative to the traditional approach of implementing on-premise contact center technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) model, the Contactual solution allows its customers to deploy a state-of-the-art contact center within days while avoiding large upfront capital investments or technology maintenance costs.  

 

The NEC ApplicationsNet enables businesses to pick and choose from a portfolio of applications, based on their business needs, and includes a fully integrated telephony and unified communications ‘click to call’ functionality across each. Small and medium-sized businesses will be able to leverage Contactual’s state-of the-art, SaaS-based OnDemand Contact Center to increase levels of customer service, while avoiding large upfront capital investments or technology maintenance costs.

“The goal of ApplicationsNet was to enable small and medium sized businesses to take advantage of the flexibility and cost effectiveness of a suite of top notch SaaS-based offerings,” said Davide Iacovitti, product manager applications and content, NEC Australia. “We selected Contactual’s OnDemand Contact Center to serve as the foundation for NEC’s hosted call center solution because of its rich feature-set, ease of use and ability to allow customer interactions via phone, email or chat. We couldn’t be more pleased by our decision to partner with Contactual.” 

NEC Australia will deliver the service through its 240 strong channel community, as well as its Nextep broadband service, which currently reaches 14,000 businesses. Developed in at NEC’s Applications Center facility in Melbourne, the service will be made available in first and then rolled out to other countries worldwide. 

 

To learn more about Contactual and their products check out their website or learn about them on their Call Center, Contact Center Software, or Virtual Call Center channels here on TMCnet.com.